• Cancellation in Case of Damage: In case if you received a damaged or defective product, please write to us within 3 days of receipt of the product at ________________. Orders once shipped cannot be cancelled.
  • Damage & defect will be assessed by our team within 7-10 working days, and a solution will be provided. If in  the Vrikshh’s opinion, the product is broken/damaged and unserviceable to correct the defect, it may be returned/replaced within ________.
  • Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, write to us immediately within 3 days of receipt of the product at ________________.
  • Products purchased on discount or during sale cannot be cancelled.

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

  • All refunds process initiation shall be subject to pick up of all cancelled items from your premises.
  • Post receiving the products back to the warehouse, a refund shall be initiated within 7-10 days.
  • Refund will be initiated via NEFT, cash or by the way payment was originally made.
  • Depending on the orders, the processing charges might be deducted.
  • We will only replace products if they are defective or damaged or missing in transit. If you need to exchange it for the same item, send us an email at ________________________.
  • We will only dispatch the replacement after receipt of your returned product and verification that it is indeed damaged or defective.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable