Additional information

Product Description

Delivery and Replacement

• Free Delivery: Enjoy complimentary delivery with every order.

• Hassle-Free Coordination: Our support and delivery teams will reach out to ensure a smooth and seamless delivery experience.

• Apartment Delivery Note: If a service lift is unavailable, our delivery partner will make the delivery only up to the ground floor. Additional charges apply per floor for delivery to upper levels (upon request).

• 10-Day Replacement: This item is eligible for replacement within 10 days of delivery in the rare event of receiving a damaged, defective, or incorrect product.

• Return Requirements: Items must be kept in their original condition with packaging, user manual, warranty cards, and all original accessories to ensure a successful return pickup.

Care Details

• • Regular Cleaning:
    Shake off dust regularly. Spot clean using a soft cloth, mild detergent, and cold water.

  • Do Not Machine Wash:
    Avoid machine washing, soaking, or dry cleaning, as this may damage the padding and stitching.

  • Air Dry Only:
    After cleaning, air dry completely in a well-ventilated area. Do not tumble dry.

  • Avoid Direct Sunlight:
    Prolonged exposure to harsh sunlight may cause fabric fading. Dry in shade when possible.

  • Keep Away from Moisture:
    Ensure the mattress is fully dry before rolling or storing to prevent odor or mildew.

  • Proper Storage:
    Roll or fold neatly and store in a dry, cool place when not in use.

  • Avoid Sharp Objects:
    Keep away from sharp or pointed items to prevent fabric damage.

  • Indoor & Outdoor Use:
    Suitable for outdoor use, but avoid placing directly on rough or wet surfaces.

  • Use on Clean Surfaces:
    Always use the mattress on clean, flat surfaces for longer life and better comfort.

Warranty

Warranty: 12 Month

We stand by the quality and craftsmanship of our products. This item comes with a 12-month warranty that covers manufacturing defects, ensuring peace of mind with your purchase.

Warranty Coverage

This warranty covers:

• Defects in materials and workmanship that occur under normal residential use.

• Structural integrity issues such as joint failure or manufacturing faults within the warranty period.

Warranty Exclusions

This warranty does not cover:

• Normal wear and tear that occurs with regular use over time.

• Physical damage, including cuts, scratches, dents, stains, or breakage due to impacts, accidents, mishandling, or misuse.

• Incorrect usage or assembly, such as damage resulting from improper installation, storage, or use beyond the intended purpose.

• Improper cleaning, including the use of harsh chemicals, abrasive materials, or unsuitable cleaning products.

• Environmental exposure, such as fading or discoloration caused by direct sunlight, heat, humidity, or water contact.

• Natural changes in solid wood, including expansion, contraction, or minor cracks due to seasonal climate variations—these are normal characteristics of genuine wood furniture and are not considered defects.

Important Notes

• Warranty is applicable only for furniture used in normal household conditions and not valid for commercial or outdoor use.

• Any warranty claim must be supported with photographic and/or video evidence of the defect, and the product must be returned in its original condition and packaging for evaluation and replacement, if applicable.

We are committed to ensuring your satisfaction and will work with you to resolve any issues covered under this warranty promptly and professionally.